Automated Plan Responses

beforeUdig One Call service members respond to large numbers of asset location enquiries, often requiring valuable time and resources.

TicketAccess is a supporting software solution to the beforeUdig service available throughout Ireland through our provider PelicanCorp. TicketAccess is a comprehensive automated and exception handling service for beforeUdig enquiries to directly respond to contractors on your behalf, all within minutes - 24 hours a day - 7 days a week. TicketAccess is a fully featured product which can be either hosted within PelicanCorp’s secure cloud environment or installed on premise.

AUTOMATION

Respond based on your existing business rules, allowing for creation of plans, arranging on-site visits and escalation of tickets automatically.

CONFIGURABLE

Configure based on the assets identified within an organisation’s GIS and/or information received from local One Call service.

INTEGRATION

Select the GIS integration method that best suits your business and data.

REDUCE COSTS

Reduce resources required for ticket responses.

REDUCE DAMAGES

Assess and respond to enquiries quickly and accurately, reducing asset damage incidents.