Slide

Lodging an enquiry

Guide to Lodging a FREE beforeUdig Enquiry

Lodging an enquiry is a simple process, which can be done in three ways:

  • Online via the beforeUdig website;
  • Mobile website for Android phones or iPhone app;
  • By calling 0800 248 344 (freephone and is available during business hours).

Lodging an enquiry online is a simple process. If you are new to the beforeUdig service, just Register as a new user first.

You will then receive an email confirming your username and ID. Keep these details handy and use them each time you want to review past enquiries or lodge a new enquiry. To login, you will also need the password you nominated when you created your account. If you have forgotten your password, you can reset it by clicking here.

To lodge your enquiry online, follow these three simple steps:

Slide
1
Enquiry Details
  1. Provide details of your project, including start and expected completion date, type of work and the location of your project.
  2. If you are working on behalf of a utility or council or private entity. This will allow beforeUdig Members to provide you with the correct information to suit your project.
2
Map Screen
  1. Use the search tools to locate your project location.
  2. Use the mapping tools to draw your proposed project site.
  3. Describe the project so utilities can provide relevant set of plans.
  4. Submit enquiry.
3
Enquiry Summary
  1. A list of asset owners and their contact details are shown that beforeUdig have informed about your project.
  2. Each utility class is identified by a symbol for easy identification.

Receiving Information

  • Plans are the most common form of information you will receive (generally within two business days) from infrastructure owners detailing the location of their assets.
  • These plans DO NOT come from beforeUdig.
  • It is important NOT to proceed until you have received the relevant information from all asset owners affected by your project.
  • If the scope of your work changes or the validity date(s) of plan(s) expire (varies between asset owners), a new beforeUdig enquiry must be submitted.

Should you require further information, assistance or have not received plan(s), please contact the asset owner directly with the details provided on the Enquiry Confirmation Sheet.

New user?